Voicent PBX

About PBX

PBX Feature Tour

Quick Questions

What is a PBX?

A private branch exchange (PBX) is a telephone exchange for a particular business. A PBX system connects incoming telephone lines to a set of extensions inside a business.

What is VOIP or IP PBX?

VOIP PBX or IP is a PBX system that can handle calls on an IP network. It supports outbound connection to a SIP trunk or regular trunk; it also supports IP extensions. Most VOIP services provide regular telephone numbers to allow calls from landline or cell phones. The person who calls these numbers usually cannot tell the difference whether the call is make to a VOIP service or traditional PSTN service.

What is Voicent's Flex PBX?

Flex PBX is an affordable and easy to use auto attendant software system. Because it is a software package, it offers flexible configuration and unlimited design capability. It has all the features of a traditional PBX plus much more.

What is an Auto Attendant?

Also known as a Virtual Receptionist, it allows callers to be automatically transferred to an extension without the intervention of a live operator. Typically the Auto Attendant is included in a business phone system.

What is an IVR Menu?

A phone system menu that interacts with humans through the use of voice and DTMF keypad inputs. Auto attendant is a special kind IVR, where the target operation is the transfer of a call to an extension. IVR can be more broadly defined. It can interact with a database to supply requested information such as account balances, etc.

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Agent Dashboard™: Park and Unpark Calls

Parking calls is easy with Voicent PBX and the Agent Dashboard™ extension. Agents can park and unpark calls from anywhere as long as they have the Agent Dashboard™ on their computer. Calls won't be lost and you can keep an unlimited number of parked calls simultaneously on one extension.

Visual Park Calls Display

Parked calls are displayed in the call queue with the "Parked" category next to the caller ID. Agents can view these parked calls on the Agent Dashboard™ from any computer.

Park Unlimited Calls

Voicent PBX doesn't put limits on the number of parked calls your business phone can have simultaneously. Extensions can have unlimited parked calls at the same time, and they will be displayed on the call queue.

Music for Parked Calls

Callers whose calls have been parked will hear music on hold automatically, so they know when their calls are reconnected to agents.

Click to Unpark

Unparking calls is easy and takes only a click of the mouse. Agents no longer have to dial a certain extension to unpark a call--they can simply select the call in the queue and click the unpark button on the Agent Dashboard™.

Unpark Anywhere

Calls can be unparked and parked anywhere, so agents can park a call as they are heading out of the office and resume the conversation at home simply by logging back into the Agent Dashboard™.

View Parked Calls Anywhere

Any agents using the same extension or in the same department can view the parked calls and click them to unpark.