Voicent PBX

About PBX

PBX Feature Tour

Quick Questions

What is a PBX?

A private branch exchange (PBX) is a telephone exchange for a particular business. A PBX system connects incoming telephone lines to a set of extensions inside a business.

What is VOIP or IP PBX?

VOIP PBX or IP is a PBX system that can handle calls on an IP network. It supports outbound connection to a SIP trunk or regular trunk; it also supports IP extensions. Most VOIP services provide regular telephone numbers to allow calls from landline or cell phones. The person who calls these numbers usually cannot tell the difference whether the call is make to a VOIP service or traditional PSTN service.

What is Voicent's Flex PBX?

Flex PBX is an affordable and easy to use auto attendant software system. Because it is a software package, it offers flexible configuration and unlimited design capability. It has all the features of a traditional PBX plus much more.

What is an Auto Attendant?

Also known as a Virtual Receptionist, it allows callers to be automatically transferred to an extension without the intervention of a live operator. Typically the Auto Attendant is included in a business phone system.

What is an IVR Menu?

A phone system menu that interacts with humans through the use of voice and DTMF keypad inputs. Auto attendant is a special kind IVR, where the target operation is the transfer of a call to an extension. IVR can be more broadly defined. It can interact with a database to supply requested information such as account balances, etc.

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Hosted PBX or On-Premise PBX

Our software is highly flexible, allowing us to offer you both on premise software and a cloud PBX service. With both solutions, you can scale up to thousands of agents and handle any call volume at any time of the day.

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Hosted PBX

Voicent's Cloud PBX is a unified business phone system solution, complete with a hosted CRM and hosted dialing tools. With Voicent, you'll turn your monthly phone bill into one easy payment.

Monthly Payments

Get 1 monthly bill, 1 business phone number, and unlimited phone extensions and groups.

30/6 Increment Billing

Voicent uses 30/6 second increment billing, meaning that all calls will be billed starting at 30 seconds long and at 6 second increments above 30 seconds. Most cloud PBX services use 60/60 second increment billing, which is twice as expensive as 30/6 because calls are rounded up to the nearest minute for billing.

On-Premise PBX Software

Need an on-premise solution without the hassle of setting up hardware phones and phone lines? Voicent's on-premise PBX software is the perfect solution. You can download and install Voicent Flex PBX on any PC (you don't even need a dedicated server).

How On-Premise Works

For on-premise software, you can download Flex PBX to run it on any PC. Your software license is perpetual and does not require renewals.

One-time Payment

There are no monthly fees, annual fees, or hidden costs in Voicent's on-premise PBX software; there is only a one-time payment.

PBX Feature Tour: Feature Overview

Hosted PBX or On Premise PBX?