It is somewhat complicated to access Voicent server software from the Internet. The setup normally involves configuring your firewall hardware or software. It does not involve configuring Voicent software. Voicent can not and will not provide support regarding issues related to your ISP or hardware providers. Please contact your ISP or your router/firewall provider for these issues. Another place to get help is your local computer service companies that provide onsite service.

For more information, please take a look at the Enterprise Edition Setup Guide. The Enterprise Edition Setup Guide can be accessed from Windows Start button > All Programs > Voicent. Here is a shorter version of the setup steps.

1)    It is generally a good idea to make sure the RemoteAgent software can access the gateway server from the same LAN. For details, please see the previous section. Once it is working from the LAN, then you know that the gateway is working, and it can be accessed from other computers.

2)    The main issue is usually the router setup. The first thing you need to know is the IP address you can use to access the server computer. For example, suppose you have Voicent Gateway running in the office and your office has a router for internet connection. In order to access the server computer from home, you must know the IP address of your router. The router usually has two IP addresses, one address for outside access, and the other one for internal access. The outside address is also referred as WAN address and that is the address you need to know.

You can get this information from your ISP. When you call its technical support, please ask them which IP address you can use in order to access your router from outside.

3)    You need to re-direct the router traffic for port 8155 (gateway port) and port 8165 (agent port) to the server computer. You need to set it up for your router. Once set, any new connection to these two ports will be routed to the correct computer. When you call your router company for help, simply ask them how to set up the router so you can access an application that listens on port 8155 and 8165.

4)    It is normally a good idea to use a web browser to test the connection first. Please open your web browser from the remote computer (the computer you are going to run Remote Agent), and type in the following:

http://ip_address:8155/appclient.jsp?action=ping

where the ip_address is the one you get in step 2. If it is working, you should see the browser shows “[OK]”

If it is not working, you need to go back to step 2 and 3. Again, Voicent does not have information about these setup, you must contact your ISP or router for more help.

5)    Setup RemoteAgent

From the RemoteAgent main window, click Hosts… button. Select localhost and click the Delete button. Then click the Add New… button. Enter the IP address you get in step 2, check the “auto connect when start” box, and click the OK button. This setup tells the RemoteAgent software how to connect itself to the gateway server.

Go back to the main window of RemoteAgent, type in any name, and click the Login button. Once login, you are ready to accept screen pop ups.