Advantages of Voicent's
Agent Dialer
- One time purchase, use forever
- No monthly fee, no contract
- Easy setup in less than 10 minutes
- Works on any PC
- Works with VOIP and PBX
- Feature rich and yet easy to use
- You can try it before you buy it
Learn More
What is a Predictive Dialer?
An automated phone dialer that connects only live answers to agents. The dialer usually makes calls on multiple lines and either skips answering machines or leaves a message. When a live person is detected, the software hands the call to you or an agent, then helpfully pops up an information window with information about the person.
What is a Power dialer or Speed Dialer?
A semi-automatic dialer that you operate by pressing keys, which dial numbers, play pre-recorded messages, transfer calls or record conversations.
Why Use A Predictive Dialer?
Predictive dialing saves you incredible amonts of time. All dialing, listening to the phone ring, dealing with answering machines, disconnected lines, no-answers, etc., is done by the software. You or your agents only get involved if a live person answers. By using a predictive dialer, agents can better focus on phone conversations with customers.
What's different about Voicent's Agent Dialer predictive dialer?
Because it is software-based, our predictive dialer doesn't require expensive phone equipment or lines. Voicent's predictive dialer is easy to setup and use, is easily scalable to the size you need and can easily grow as you grow.
Tell me about Agent Dialer's Screen Popup
Predictive dialers normally connects the live answer call to an agent. Voicent's Agent Dialer predictive dialer software connects the call to an agent's computer. The agent uses a computer headset to talk.
As soon as a call is connected, a popup is displayed on the agent's screen. The window includes the caller's name and number and can be used to enter notes about the caller. In subsequent calls, those notes will be available to agents.
Voicent Agent Dialer is a state-of-the-art predictive dialer that you can rely on for your telemarketing campaigns. Besides many traditional predictive dialing features, the tool offers the following key improvements:
VOIP Predictive Dialing--No need for physical phone lines, Dialogic board or voice modem. Calls are made through Internet VoIP.
Remote Agent--Agent can work at home or office. Calls are forwarded to agent’s computer over the internet or local area network.
The rest of this article covers:
Plug in a computer headset (includes earphone(s) and microphone) so you can use the computer to talk on the phone.
Open Voicent Agent Dialer program, enter phone numbers, such as your cell phone number, in the Phone column. Please note you need to specify 1 for US phone number, where 1 is the country code. You can set this dialing rule as a preference in Voicent Gateway main menu > Setup > Options, select Outbound tab, and click on the selection to automatically add 1 to all dialed numbers.
To start predictive dialing, select Predictive from the program main menu, then select Start.
For predictive dialing, AgentDialer makes calls to clients on a call list; once a call is answered by a live human, the call is transferred to an agent; on the agent’s computer, an alert window (screen popup) pops up, and the agent can talk to the client right away. The screen popup contains all the information about the client. The agent can record the conversation, click a button to play an audio file, and enter notes in the same pop up window. Here is what the popup window will look like:
Here are predictive dialer demo videos.
Voicent AgentDialer also supports semi-automatic dialing. Using the semi-automatic mode, an agent can initiate individual phone calls, play a pre-recorded audio file, record the conversation, and transfer the call to another agent, all with a single mouse click. Simply type in names and phone numbers in the spreadsheet window.
From the program main menu, select Semi-Automatic > Start.
Put on your headset and you can use your computer as if were a telephone.
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