Predictive Dialer

Predictive Dialer Features

Predictive Dialer: Reports and Analytics

Call Center Manager™

Get the Call Center Manager™ to get reports on agent performance, call volume, and more statistics.

Campaign Summary

During and after each campaign, you can view the number of live answers, machine answers, total calls made, and live transfers on the campaign summary page.

Automatically Generated CRM Reports

Get a 360 degree view of your sales cycle with Voicent CRM reports that are generated automatically.

Agent Reports

Automatically generates call reports for agent activities and call volume activity for hourly, daily, weekly, monthly, and yearly tracking (Call Center Software)

Export Raw Data

Detailed results can be exported in a .csv file for detailed analysis and reports.

Share Results

Share results with others by giving them a weblink or sharing the data file. If you're using the hosted version, they can create accounts to view your results.

Detailed Call Reports

In addition to charts and percentage reports, Voicent gives you detailed call reports of every phone number called. In these reports, you'll be able to see how much each call lasted, how much each call cost, call status (machine answered, line busy, or live answer), and the number of retries made.

Live Real-time Reports

Campaign summary reports and detailed call reports are updated automatically in real time.

Historical Reports

Get historical reports to track trends and patterns in call activity and campaigns.

Time-based Reports

Use specific date and time ranges to generate historical reports with CRM data and campaign data.

Store and Save Reports

Voicent automatically saves and stores your campaign reports and results, so you can access them anytime.

Password Protected Results

Password protect your results to protect contact list data and personal information.