Predictive Dialer

Predictive Dialer Features

Predictive Dialer: CRM Features

Easy Upload and Import

The easy to use import wizard lets you import your spreadsheet data or any list in CSV format for any campaign.

Built-in DNC scrubber

Our desktop auto dialer software contains a built-in Do-Not-Call scrubber for federal Do-Not-Call list.

Unlimited data fields and dispositions

With Voicent's built-in CRM, you can set unlimited data fields and dispositions to further specialize your customer database.

Unlimited Groups and Sublists

In addition to unlimited contacts, you can create unlimited contact groups and sublists for highly targeted campaigns.

Automatic Tracking

Tracks and saves your caller's phone number, name, and email interactions automatically into your CRM.

CRM Popup Screen

When a live call connects to an agent, a screen will automatically popup with the caller's CRM information displayed. The agent can add notes, view interaction history, as well as other agents the caller has spoken to.

CRM Web Integration

Have your lead vendor or your website push leads into your campaign and automatically call them.

Zoho, SugarCRM, Salesforce Integration

Have an existing customer database? We've got you covered. Voicent CRM works like magic with SugarCRM, Zoho CRM and Salesforce, so you can eliminate costly software integration.

Campaign Result Contact Lists

Easily create campaign lists based on a previous campaign's results, such as a list of all machine answers.

Create, Edit, Add Contacts

With a few simple clicks, you can create, edit, and add new contacts into your CRM without having to import or upload.

Define New CRM Fields

You can customize and add new CRM fields to add details about your contacts and search based on these fields.

Opt In Opt Out Management

No need for a separate Opt Out list. Voicent Predictive Dialer automatically checks the opt out flag in the customer record before making a call.

Advanced Search

Use advanced search to define new contact lists for your campaigns based on custom CRM field information.

Share Customer Information

Your agents can share customer information to increase your organization's intelligence and efficiency.