Advantages of Voicent's
Agent Dialer
- One time purchase, use forever
- No monthly fee, no contract
- Easy setup in less than 10 minutes
- Works on any PC
- Works with VOIP and PBX
- Feature rich and yet easy to use
- You can try it before you buy it
Learn More
What is a Predictive Dialer?
An automated phone dialer that connects only live answers to agents. The dialer usually makes calls on multiple lines and either skips answering machines or leaves a message. When a live person is detected, the software hands the call to you or an agent, then helpfully pops up an information window with information about the person.
What is a Power dialer or Speed Dialer?
A semi-automatic dialer that you operate by pressing keys, which dial numbers, play pre-recorded messages, transfer calls or record conversations.
Why Use A Predictive Dialer?
Predictive dialing saves you incredible amonts of time. All dialing, listening to the phone ring, dealing with answering machines, disconnected lines, no-answers, etc., is done by the software. You or your agents only get involved if a live person answers. By using a predictive dialer, agents can better focus on phone conversations with customers.
What's different about Voicent's Agent Dialer predictive dialer?
Because it is software-based, our predictive dialer doesn't require expensive phone equipment or lines. Voicent's predictive dialer is easy to setup and use, is easily scalable to the size you need and can easily grow as you grow.
Tell me about Agent Dialer's Screen Popup
Predictive dialers normally connects the live answer call to an agent. Voicent's Agent Dialer predictive dialer software connects the call to an agent's computer. The agent uses a computer headset to talk.
As soon as a call is connected, a popup is displayed on the agent's screen. The window includes the caller's name and number and can be used to enter notes about the caller. In subsequent calls, those notes will be available to agents.
Create Call List
To create a call list, click on AgentDialer icon, simply type in names and phone numbers in the spreadsheet-link window. You can also copy-paste your call list from other programs, such as Microsoft Excel, or use File > Import option to import an existing call list file.
Start Predictive Dialing
Select Predictive > Start... from the program main menu. The system will start making calls for the call list. If you have a multiple line system, all lines will dial out at the same time. Once a line reaches a live person, an alert window as shown below will pop up on an agent's computer. The phone call is already connected to the agent's computer at that time, he or she can then talk to the person using a headset.
If you have Enterprise edition, the alert window can be pop up on a remote computer, such as an agent who works at home. All that is required is to have an internet connection for the agent.
The screen popup window contains all information about the person called. The agent can choose to record the conversation, and type in notes in the same window.
You can choose to automatically close the screen popup window when the call is disconnected.
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