Turning on “Record Initial Dialing” on Voicent Gateway can be very helpful for troubleshooting. Once it is turned on, Voicent Gateway records the audio on the phone line from the time it dials, till the time it starts to play message. The recorded audio is basically what the modem “hears” on the phone line.

To turn on the “Record Initial Dialing” feature of Voicent Gateway, select the ‘Help > Record Initial Dialing’ from the gateway main menu.

If the audio file records the whole answering machine message and the beep, that usually means the system has detected the answering machine and the beep. The message will be play right after the system stops the audio recording. If the audio file records a hello voice, which usually means the system has detected a live human pickup.

The audio files are saved under C:\Program Files\Voicent\Gateway. They are named as pickup_*.wav. If you hear a lot of background noise in these files, then your Voicent program might not work reliably. It is also helpful to attach these files to your email when contacting support.

You can use Windows Explore to find these files. Just click on the My Computer icon on your Windows Desktop, then select Local Disk (C:), then select folder Program Files, then select Voicent and then Gateway folder.

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