Call Notes and Disposition

During call wrap-up time (after a call is disconnected and before the call is released), an agent can enter more information about the call. In addition to the CRM page, an agent can enter more information in the "Call Notes & Disposition" window.

Additional call disposition information can be installed on Voicent Gateway. To set up more call disposition notes, open Voicent Gateway, select "Setup" -> "Options" -> "Call Transfer" Tab, then click the "Call Dispositon" button.