Other Voicent Software that works with Agent Dialer
Keeping track of your customers is an essential part of your business. Voicent Call Center CRM can store all of your information on your customers, record all interactions between customers and your agents as well as track whether or not your customers have opted out of your call list among other features. Only applicable if you transfer your calls to Voicent Dashboard.
Video link: Agent Dialer with Call Center CRM Tutorial
During a large scale campaign, you will find a need to monitor your agents and campaign status. You will be able to manage your lines, monitor your agents, generate reports, and whisper coach your agents through this software. Only applicable if you transfer your calls to Voicent Dashboard.
Video link: How to Setup Voicent Call Center Manager
Agent Dialer alone has very limited capabilities, such as only being able to perform one action at a time or handle only one response from your callee. However, if you want to design a more complex campaign plan you will need to take advantage of Voicent IVR (Interactive Voice Response). Voicent IVR easily integrates with your website, database, other Voicent software and nearly any program. Voicent IVR is a design tool that allows you to customize how your programs handle inbound and outbound calls using an intuitive point-and-click interface.