IVR Tutorial Lesson 1: Verify Password

Once a password is entered the system needs to check if it is correct. In this sample, we'll assume the correct password is 123. You can develop more secure mechanisms to check the password, such as comparing to passwords stored in a database or file.

In this step we will inform the caller if the password is correct and then hang up the phone. In later sections we'll change the handling when a password is correct.

We'll create two child elements to handle the password input: one for the correct password and the other for an incorrect password.

Create a prompt element

A prompt element, as the name indicates, simply plays the prompts defined in the element and then transitions to the next element, which will be its child element

Right click on the Get Password element, select Add Next Element then select Prompt. Enter the information as indicated below in the image then click the Next button.

Click the New button to add a prompt item. Choose the Text-to-Speech option then enter appropriate text such as: Your password is correct. Click OK and then click the Finish button.

Transition from Parent Element

The transition from the Parent Element box defines the conditions for when the element is to be activated. In this example, if 123# is entered and collected by the parent element Get Password, then the next element is activated.