Use Dialpad for Click to Play Audio

From the dialpad, you can click the "Play" button to play an pre-recorded audio file to a live phone call. These audio files come handy when agents must repeat the same information, such as a legal notice, over and over again.

The pre-recorded audio files must be first installed on Voicent Gateway. To install an audio file, open Voicent Gateway, select "Setup" -> "Options" -> "Call Transfer Tab", then click the "Click-to-Play Audio" button.