IVR Tutorial Lesson 3: Create a Choice Element
A choice element is used to present the caller with a selection or menu. Select element then click the icon on the program toolbar. Name the new element Listen to Message Leave the transition condition empty since the Record Message element automatically sets the child element to be active after the recording, assuming the caller pressed the pound key.
Add two child elements to the choice element 1. The second element is a goto element which we will name , the touch tone key is 2, and the jump target element is set to the element.as shown above. The first element is a prompt element and the touch tone key is