A Detailed Look At The Example
Here we take a detailed look at the design of the workflow example. It is assumed that you are familiar with the IVR Studio tool and have sufficient technical skills and background.
The completed workflow of the example should look like this:
Refer back to this completed workflow throughout the example if you run into issues.
Properties of the workflow process
First, we must set the properties of the Workflow Process (Root Element) so that our child elements can access the email server, database and variables.
Here are the example settings that we use for email server:
Here are the settings we use for our database for this example (If you aren't familiar with using databases with IVR, then take a look at this tutorial):
And here are the variables that we use (If you aren't familiar with using variables in IVR, then take a look at this tutorial):