BroadcastByPhone Overview

Voicent's Auto Dialer program uses your computer to deliver personal calls or leave answering machine messages with the option of using your own voice or using a computer-generated text-to-speech voice. BroadcastByPhone boasts incredible scalability as you can dial thousands of simultaneous calls from a single ordinary computer.

BroadcastByPhone contains the following features:

  • Broadcast pre-recorded/pre-designed messages
  • Transfer live calls to your agents during a mass broadcasting, increasing efficiency by automating the calling process while only involving your agents once a live human picks up
  • Keep track of callee's responses (such as "interested" or "opt-out") to your broadcasted calls
  • Interactive touch tone response (press 1 or press 2 campaigns) or even voice-activated command and response capabilities
  • Integrates with Voicent's IVR studio tool to design more complex and customizable campaigns
  • Design your own audio files that can be played when a customer answers the phone or customize a different message for when an answering machine picks up
  • Automatically integrates with Voicent's Call Center CRM and Call Center Manager programs to easily track all customer interactions as well as monitor the performance of your agents
  • Utilizes an Excel-like interface to organize your customers' information with ease