Advanced IVR Tutorial Lesson 1: Overview

From lesson 4 to lesson 7, some methods of software integration are utilized. For example, lesson 4 shows launching an external program from an IVR application. Lesson 5 demonstrates invoking a Windows batch file and lesson 6 demonstrates submitting a form or uploading a file to a web server. But these examples all showing one direction: launching a program from an IVR application. No data is sent back to the IVR application for processing.

This lesson shows how to:

  • write a Java class for the IVR Java action
  • get and use the information returned from a Java or HTTP action
Video: IVR Java Integration

The Sample

The complete sample is listed below. Compared with the sample used in Part I, step 6 and 7 are new. In these steps, the caller is asked to select from a list of call list files.

  1. The sample IVR application answers a call
  2. Plays a welcome message, asking the caller to enter the password
  3. If the password is incorrect, go back to step 2. If the caller has tried more than 3 times, log the caller ID and hang up the call
  4. Asks the caller to record a voice message
  5. Asks the caller to listen to the recorded voice message then press 1 to continue or press 2 to record again
  6. Asks the caller to select a call list for the broadcast
  7. Start Voicent BroadcastByPhone with the recorded message and call list
  8. Hang up the phone

In this lesson a Java program is used to obtain a list of available call list files.