Workflow Timeout Exception - No Clickthrough
If the customer does not click on the promotional product URL within the allotted time, then Wait For Clickthrough element will timeout. We will create a timeout exception handler as an element that will send another promotional email to the customer.
This is the element that handles the workflow timeout exception:
Now create a child element that'll send out another email offer:
This element should have a Go To child element that goes back to Wait For Clickthrough element so that we can wait for the customer to click on the URL in the email again.